# Career Opportunities at BPJS Ketenagakerjaan: 2026 Recruitment Guide
BPJS Ketenagakerjaan, formerly known as Jamsostek, serves as a vital state-owned institution dedicated to providing social security and economic protection for the workforce. Operating under the umbrella of the National Social Security System, the organization ensures that employees across the nation have access to essential benefits and financial safeguards. As we look toward 2026, BPJS Ketenagakerjaan is opening its doors to high-caliber professionals ready to contribute to its mission of national welfare.
## Overview of BPJS Ketenagakerjaan
Established under Law No. 24 of 2011, this institution transitioned from PT Jamsostek (Persero) to its current identity on January 1, 2014. Since beginning its independent operations on July 1, 2015, BPJS Ketenagakerjaan has been a cornerstone of the Indonesian social security framework, ensuring that workers are protected against specific socioeconomic risks through a robust social insurance mechanism.
## Available Positions for 2026
1. Customer Service Officer
This role is the face of the organization, responsible for delivering excellence in service and ensuring every participant feels supported.
* Provide comprehensive information regarding membership, programs, and service procedures.
* Manage claim submissions, maintain queue flow, and conduct participant interviews.
* Educate participants on JMO services, progressive tax policies, and Multipurpose Loans (MLT).
* Verify claim documentation with high accuracy to ensure timely disbursement of rights.
* Maintain a professional service environment and handle grievances to ensure high satisfaction.
* Minimum Diploma (D3) degree from an accredited institution (Grade B or higher) with a GPA of at least 2.75.
* Maximum age of 25 years as of December 31, 2026.
* Single status, with a commitment to remain unmarried during the first year of employment.
* Strong interpersonal skills and a neat, professional appearance.
* Proficiency in Microsoft Office suite is mandatory.
2. Account Representative
The Account Representative focuses on growth, compliance, and the strategic expansion of membership coverage.
* Analyze and coordinate participant data to identify expansion opportunities.
* Monitor participation levels and provide administrative support to prospective members.
* Foster partnerships and conduct field visits to ensure regulatory compliance.
* Coordinate with unit heads to follow up on unregistered or non-compliant entities.
* Compile detailed work reports and maintain organized documentation.
* Bachelor’s degree (S1) from an accredited institution with a minimum GPA of 2.75.
* Maximum age of 27 years as of December 31, 2026.
* Willingness to be assigned to regions including Kalimantan, Sulawesi, Maluku, Nusa Tenggara, or Papua.
* Demonstrated negotiation skills and an interest in sales or marketing.
* Strong analytical thinking and administrative accuracy.
## Employment Terms and Conditions
* Job Status: All positions are for Permanent Employees (Karyawan Tetap).
* Contractual Commitment: Selected candidates must commit to a minimum of 5 years of service at the assigned location.
* Relocation Policy: Transfers are strictly restricted during the initial 5-year tenure.
* Retirement Age: The base retirement age is 36, with opportunities for extension up to age 57 based on internal performance evaluations.
## Important Recruitment Notice
To ensure the integrity of the recruitment process, please adhere to the following guidelines:
1. No Fees: BPJS Ketenagakerjaan never charges any fees for recruitment or selection processes.
2. Official Channels: All updates, results, and interview notifications are provided exclusively through the official e-Recruitment website dashboard.
3. Security Warning: Do not trust emails or phone calls claiming to represent BPJS Ketenagakerjaan regarding selection results. Always verify information by contacting the official Call Center at 175.
If you possess the dedication and skills to serve the Indonesian workforce, we invite you to participate in the 2026 selection cycle and build a meaningful career with us.