# Excel Your Career in Indonesia's Premier Economic Hub: PT Grahabuana Cikarang is Hiring
Navigating the professional landscape in a booming economic zone can completely transform your career trajectory. Situated just forty minutes from the bustling heart of Jakarta, Kota Jababeka stands as a premier, self-sustaining township. Serving as the primary economic engine of the East Jakarta corridor, this vibrant area offers unparalleled opportunities for modern residential living, commercial ventures, and high-growth career paths.
PT Grahabuana Cikarang, the key developer behind this master-planned city, is currently looking for a dynamic and dedicated professional to join their team as a Customer Service Staff (Customer Care Unit - CCU). This role is essential in maintaining the high standard of client satisfaction and community relations that the Jababeka brand represents.
## Key Roles and Responsibilities
As a Customer Care Unit specialist, you will serve as the crucial link between the developer and the valued property owners. The core responsibilities for this position include:
* Facilitating Property Unit Handovers: Overseeing and executing the seamless physical transfer of properties to new owners, ensuring that the transition is smooth, welcoming, and professional.
* Resolving Client Inquiries and Feedback: Serving as the primary touchpoint for customer complaints and inquiries, resolving challenges with empathy, efficiency, and a solution-oriented approach.
* Managing Administrative Operations: Handling daily administrative documentation, maintaining clear communication records, and ensuring all client agreements are processed accurately.
## Candidate Qualifications and Requirements
To ensure success in this fast-paced environment, the ideal candidate should meet the following professional criteria:
Academic & Professional Experience
* Education: Minimum of an Associate Degree (D3) or Bachelor’s Degree (S1) majoring in Communication Science, Management, or a related field.
* Experience: At least one year of proven experience in customer relations, hospitality, or a closely related service role.
Key Skills & Personal Attributes
* Exceptional Communication: Strong active listening and verbal communication skills, with the natural ability to build rapport with diverse clients.
* Adaptability: Highly adaptable to fast-paced environments and capable of handling complex customer scenarios calmly.
* Personality Profile: Possess a friendly, enthusiastic, highly sociable, and deeply responsible work ethic.
* Technical Literacy: Practical proficiency in operating Microsoft Office suite programs for daily reporting and tracking.
* Availability: Candidates who are available to start immediately will receive priority consideration.
## Workspace Location
This full-time position is based locally in Cikarang, a thriving industrial and residential hub that continues to attract major global investments and top-tier talent.
## Application Process
If you meet these requirements and are eager to contribute to one of the region's most successful urban developments, the recruitment team invites you to submit your application.
Submission Instructions
Send your latest, comprehensive Curriculum Vitae (CV) to the official recruitment portal:
* Email Address: [email protected]
Subject Line Format: `Name_Position` (e.g., Alex Smith_Customer Service Staff*)
Take the next step in your professional journey and join a forward-thinking organization that values career growth, community impact, and customer service excellence.