# Discover Career Opportunities at Sinar Mas Land: Customer Service Coordinator Role in BSD City
Sinar Mas Land stands as a powerhouse within Indonesia’s real estate sector, tracing its operational roots back to 1987. As a premier network under Duta Pertiwi, the company has consistently revolutionized the property landscape through visionary master-planned townships, commercial high-rises, dynamic shopping centers, and sprawling industrial parks. Its crowning achievement, Bumi Serpong Damai (BSD City)—initiated in 1989—has blossomed into Indonesia’s most successful independent township and currently ranks among the most valuable property enterprises listed on the Indonesia Stock Exchange.
Beyond master-planned communities, Sinar Mas Land pioneered the strata-title retail concept through iconic developments like ITC Mangga Dua. This commercial blueprint expanded rapidly, transforming retail landscapes across Indonesia's major metropolitan areas. Driven by unwavering innovation and strategic expansion, the organization offers dynamic career paths for ambitious professionals looking to make a substantial impact in the property sector.
If you possess a passion for operational excellence and leadership, Sinar Mas Land is currently inviting qualified professionals to join its esteemed team in BSD City.
## Job Overview: Customer Service Coordinator – BSD City
Sinar Mas Land is actively seeking a results-driven and customer-focused individual to fill the Customer Service Coordinator position. In this role, you will act as a vital bridge between residents, tenants, and internal departments, ensuring that the highest standards of service delivery are consistently maintained.
## Core Responsibilities
As a Customer Service Coordinator, your day-to-day duties will encompass a diverse range of operational and strategic tasks designed to elevate client satisfaction:
* Operational Oversight: Direct daily customer service workflows to guarantee elite service standards and maximize overall client satisfaction.
* Issue Resolution: Receive, dispatch, and coordinate customer grievances with appropriate internal departments to secure swift and effective solutions.
* SLA Tracking: Monitor transactional requests requiring cross-departmental action, ensuring all resolutions adhere strictly to established Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
* Performance Analytics: Compile and generate regular analytical reports regarding customer service performance metrics, offering actionable insights for continuous operational enhancement.
## Candidate Qualifications and Requirements
To thrive in this demanding yet rewarding role, applicants must meet the following professional and educational criteria:
* Educational Background: Hold a minimum of a Bachelor's Degree in Communication, Business Administration, Management, or a closely related discipline.
* Professional Experience: Bring 2 to 3 years of hands-on experience in customer service or client-facing environments, with hospitality backgrounds also welcomed.
* Leadership Track Record: Possess at least 1 year of proven experience operating in a supervisory or leadership capacity.
* Industry Advantage: Prior working experience within the real estate or property sector—specifically in Customer Relations (CR) or Tenant Relations (TR)—will be considered a distinct advantage.
* Language Skills: Demonstrate professional proficiency in both written and spoken English, paired with a strong aptitude for training and team development.
* Soft Skills: Exhibit exceptional interpersonal abilities, a natural customer-first mindset, top-tier problem-solving skills, and dynamic team management capabilities.
* Technical Literacy: Demonstrate solid computer literacy, particularly with Microsoft Office applications.
* Work Location: Display full willingness and readiness to be stationed on-site in BSD City.
## Important Recruitment Warning
Sinar Mas Land maintains a strict ethical code regarding talent acquisition. Please keep the following critical security measures in mind during your application journey:
* Zero Fees: The official recruitment and selection process is entirely free of charge. Sinar Mas Land never demands any financial reimbursement or payment for transport, accommodation, or administrative processing.
* Authorized Channels: Official updates regarding your candidacy will only originate from verified company communication channels.
* Selective Processing: Only candidates who strictly fulfill the aforementioned qualifications will be contacted for subsequent stages of the recruitment workflow. Exercise extreme caution against fraudulent job offers circulating under the company's name.