# Launch Your Career: Customer Service Opportunities at TIKI Karawang
Since its inception in 1970, PT Citra Van Titipan Kilat (TIKI) has solidified its reputation as a cornerstone of Indonesia’s logistics industry. With over five decades of operational excellence, the company has evolved into a nationwide leader, bridging distances through reliable, secure, and rapid delivery solutions. Operating under the empowering philosophy of "Paketmu Duniaku" (Your Package, My World), TIKI remains committed to staying relevant, adaptive, and deeply connected to the communities it serves across generations.
Today, TIKI continues to expand its massive network, which currently spans 69 major cities, over 500 representative offices, and 3,200 retail outlets, supported by a dedicated workforce of 12,000 professionals. To support this growth, TIKI Karawang is currently seeking motivated individuals to join their team as a Customer Service Representative.
## Role Overview and Responsibilities
The Customer Service role is pivotal in maintaining TIKI’s brand reputation and ensuring seamless communication with our diverse clientele. As a frontline representative, you will be expected to:
* Maintain Professionalism: Consistently exhibit a positive, empathetic, and professional demeanor during every customer interaction.
* Conflict Resolution: Actively receive, process, and resolve customer complaints to ensure positive outcomes.
* Product Mastery: Gain an in-depth understanding of all TIKI services to provide accurate and helpful information to customers.
* Customer Satisfaction: Prioritize the customer experience by providing consistent, high-quality support that aligns with company standards.
## Ideal Candidate Qualifications
We are looking for candidates who are eager to learn, communicative, and ready to contribute to a fast-paced environment. To be considered for this position, applicants must meet the following criteria:
1. Gender: Female applicants only.
2. Age Range: Between 18 and 25 years old.
3. Residency: Must be currently residing in the Karawang area.
4. Education: Minimum of a High School Diploma (SMA/SMK) or equivalent.
5. Technical Skills: Proficiency in basic computer operations is required.
6. Soft Skills: Must be highly communicative, proactive, and capable of working in a dynamic team environment.
## How to Apply
If you are a passionate professional looking to grow your career with a reputable logistics leader, we encourage you to submit your application. Please send your updated CV and a comprehensive cover letter to:
Email: [email protected]
Subject Format: [Name]_Customer Service
*
Please be advised that PT. TIKI KARAWANG UTAMA strictly prohibits any form of payment during the recruitment process. All phases of our hiring procedure are 100% free of charge. We urge all applicants to remain vigilant against fraudulent activities claiming to represent TIKI and requesting funds for administrative or processing fees.