# Build Your Career at PT Danareksa Sekuritas: Customer Service Officer Opportunity
Stepping into the financial sector requires joining an organization with a rich history and a forward-thinking vision. Established on July 1, 1992, PT Danareksa Sekuritas stands as a true pioneer in the Indonesian capital market. Following its strategic acquisition in December 2018, the firm operates as a proud subsidiary of PT Bank Rakyat Indonesia (BRI), which holds a 67% majority stake, alongside PT Danareksa (Persero) holding the remaining 33%.
Fully licensed and supervised by the Financial Services Authority (OJK), Danareksa Sekuritas offers a comprehensive suite of financial services, including financial advisory, underwriting, stock and bond brokerage, and mutual fund selling agency.
Beyond financial expertise, the company prides itself on a vibrant, inclusive workplace culture. Working here means experiencing a collaborative environment built on mutual trust, teamwork, and respect for diverse perspectives. The organization champions continuous professional growth, ensuring that every team member plays a vital role in collective success while maintaining a supportive, engaging atmosphere for both employees and clients.
## Position Overview: Customer Service Officer
PT Danareksa Sekuritas is currently seeking a dedicated and dynamic professional to join the team as a Customer Service Officer. In this role, you will serve as the primary bridge between the firm and its clientele, delivering exceptional support while upholding the highest standards of regulatory compliance and service excellence.
Key Responsibilities
To excel in this role, you will be expected to manage a diverse set of daily operational and client-facing duties, including:
* Client Consultation: Deliver precise, comprehensive details regarding capital market procedures, company offerings, and financial services to both current and prospective investors.
* Account Management: Oversee the end-to-end process of securities account opening and maintenance, encompassing thorough document verification and administrative follow-through.
* Multi-Channel Support: Promptly address client questions, service requests, and grievances via telephone, email, and face-to-face interactions.
* Cross-Functional Collaboration: Partner closely with internal departments—including sales, compliance, and operations—to resolve client inquiries swiftly and efficiently.
* Compliance Adherence: Guarantee that all client interactions and operational procedures strictly align with internal Standard Operating Procedures (SOPs) and OJK capital market regulations.
* Record Maintenance: Keep accurate, organized documentation and up-to-date client databases in strict adherence to corporate data policies.
Candidate Qualifications
To thrive in this fast-paced environment, applicants must meet the following professional and educational criteria:
* Educational Background: Hold a Bachelor’s degree from an accredited university in any discipline, with a strong preference for Finance, Economics, or Business majors.
* Industry Experience: Bring demonstrated professional background in customer service, ideally within the securities, banking, or broader capital market sector.
* Mandatory Licensing: Possess a valid, active WPPE (Wakil Perantara Perdagangan Efek) license certified by the OJK, or successfully passed the WPPE examination.
* Technical Knowledge: Demonstrate a foundational to intermediate understanding of capital market instruments, such as equities, bonds, and mutual funds.
* Communication Mastery: Exhibit exceptional written and verbal communication abilities combined with a natural passion for client satisfaction.
* Interpersonal Skills: Display high emotional intelligence and the capability to manage sophisticated client relationships with grace and professionalism.
* Software Proficiency: Command working knowledge of Microsoft Office applications, including Excel, Word, and Outlook.
* Behavioral Competencies: Show resilience under pressure, strong time-management skills, meticulous attention to detail, and a proactive, solution-oriented mindset.
Embark on a rewarding professional journey in the heart of the capital market industry. Bring your expertise to PT Danareksa Sekuritas and help shape the future of financial services.